Refund Policy

1. Refund window

You may request a refund of your purchase within 7 (seven) calendar days from the date the payment is confirmed. Requests received after this period are not eligible for a refund, except where mandatory law in your country of residence provides otherwise.

2. How to request a refund

Send your request to support@drsolucoesdigitaison.com, or contact us through WhatsApp at +55 44 99752-3195, including:

• The email address used at checkout;
• The name of the product purchased;
• The purchase date and, if available, the order or transaction identifier;
• Optionally, the reason for the request — this helps us improve our products.

Requests must come from the buyer. We may ask for additional information to confirm your identity and locate the order.

3. Review and processing

• We confirm receipt of your request and review it on business days.
• Approved refunds are submitted to the original payment method used in the purchase.
• The amount is returned in the original currency of the transaction.
• After we submit the refund, the time it takes to appear on your statement depends on your payment provider or bank, and typically ranges from 5 to 30 days.
• Currency conversion differences and fees charged by your bank or card issuer are outside our control.

4. Access after a refund

Once a refund is approved, the license granted to you ends and your access to the product is revoked. You must stop using the product and delete any materials downloaded from it. Continuing to use or distribute the content after a refund is a breach of our Terms of Service.

5. Cases not eligible

A refund may be declined when:

• The request is made after the 7-day window described in section 1;
• There is evidence of fraud, abuse or misuse of the refund policy, including repeated requests across purchases;
• The product or its content has been copied, shared, resold or distributed to third parties;
• The request comes from someone who is not the buyer and cannot be verified.

6. Technical problems

If you are unable to access the product because of a technical issue, please contact us before requesting a refund. In most cases we can resolve the problem quickly. If we cannot restore your access, you are entitled to a refund even outside the standard window.

7. Duplicate charges

If you were charged more than once for the same product by mistake, contact us and we will refund the duplicate charge in full, regardless of the 7-day window.

8. Chargebacks

If you believe a charge is incorrect, please contact us first. We aim to resolve billing issues directly and quickly. Opening a chargeback without contacting us may result in the immediate suspension of your access while the dispute is reviewed with the payment processor.

9. Contact

DR SOLUCOES DIGITAIS LLC
525 Randall Ave, Ste 100-1350
Cheyenne, Wyoming 82001 — United States
Email: support@drsolucoesdigitaison.com
WhatsApp: +55 44 99752-3195